How do I see payment history?
Customers can view their payment history on myMilestone by selecting Billing + Payments, then clicking on Paid Invoices to see payment history or emailing [email protected].
How do I make a payment?
Customers can make a payment on myMilestone. From the Dashboard, select Make a Payment.
When will my ACH or Credit Card payment be deducted?
To find out when your ACH or Credit Card payment will be deducted, please email [email protected].
What is Milestone’s remit information for payment?
The remit information is listed on your Milestone invoice. Current and past invoices can be viewed in the invoices section of myMilestone.
Can I confirm a payment was made?
Please email [email protected] to obtain payment application for your account.
Why can’t I get into the payment Portal?
For assistance accessing the payment portal, please email Accounts Receivable at [email protected].
Where is my account / customer number?
Your account number (customer number) can be found on myMilestone on the Billing + Payment, Current Balance page.
I paid for equipment but where’s my title?
The title is sent after payment is received. They are overnighted to the address confirmed.
My equipment needs service, how do I request it?
If it’s during business hours or non-emergency, please complete the Request Maintenance Form, located under the Equipment Management tab. If it’s an after-hours or weekend emergency, please call (866) 706-1144 to reach the breakdown services. Please note the charges may be billed to the customer depending on the assigned maintenance package.
How do I find out the value of my equipment?
Please email [email protected] to obtain the current value for an insurance claim.
How do I confirm the VIN on a piece of equipment?
Log in to myMilestone, go to the Equipment Management tab, select On Hire + Off Hire Equipment and identify the unit in question. The VIN number is noted on this report. You can also physically inspect the VIN plate on the equipment in question.
Do you know when equipment will come back?
Market conditions, our customers business needs, and demand for certain types of equipment determine when equipment may be returned. Please stay in touch with your sales representative as they will be able to answer your questions.
How do I get a copy of a registration?
Go to myMilestone, select Equipment Management, then click on Registrations. Search by using the unit number, VIN number or license plate number to download the registration documents.
How do I know which branch location a unit was rented from?
Log in to myMilestone, go to the Equipment Management tab, select On Hire + Off Hire Equipment and identify the unit in question. The Branch location where the equipment was picked up is listed here.
How do I get a copy of an inspection for FHWA or FMCSA?
On myMilestone, select Equipment Management, then click on FMCSA At Delivery and fill out the form. Your Milestone team member will email the inspection form over to you and any other person designated from your team.
Can trailers be set outside the gate for pick up or drop off?
Trailers can only be dropped or picked up at a location during regular business hours when a Milestone employee is present. Please click Locations on the myMilestone Dashboard for a list.
What is the cost to move a trailer?
The cost to pick up and deliver trailers depends on the distance. For intercity shuttles, the cost is billed by hour and for long-distance moves, the charges are billed by mile. Please request a trailer move by clicking on Equipment Management and then selecting Request a Trailer Move, to receive a quote. Currently, equipment moves are not available for chassis or intermodal equipment.
How do I find a chassis contract number?
Login to myMilestone, select Equipment Management and then select On Hire + Off Hire Equipment to view your On-Hire list and identify the chassis number in question. The Contract number is noted on this report.
What is your current Chassis inventory?
You can utilize ChassisFinder.com. , call (866) 706-1144 or email [email protected].
How can I get registered for Chassis leasing?
Please call (866) 706-1144 or email [email protected].
How can I get my Chassis repaired?
Please send an email to [email protected] & [email protected] that includes the following:
Chassis Number, Address of where the chassis is located, Clear description of the issue and photos of the damage.
Chassis leasing account requirements
You would have to be part of a company that has been in business for 3-years or longer with an annual gross revenue of $400k+. For additional information please call (866) 706-1144 or email [email protected] or apply online at https://www.milecorp.com/credit-application/.
What is the status of my chassis order?
For an update on your chassis order, please call (866) 706-1144 or email [email protected].
How do you return a chassis?
Short term lease (chassis finder) – return the chassis to the original depot of pickup – no contact required to salesperson. Original booking number is helpful to provide to depot.
Long term lease – please reach out to your sales representative prior to returning.
Do you have any [of this type] of equipment available?
You can check online at www.chassisfinder.com. Simply go to the site and search for a daily lease in your market to see what is in inventory for long term lease, short-term lease, or daily rental.
Do you know when chassis will come back?
Market conditions, our customers’ business needs, and demand for certain types of equipment determine when equipment may be returned. Please stay in touch with your sales representatives as they will be able to answer your questions.
I am in possession of someone elseʼ chassis. Where do I return it?
Contact [email protected] or our Chassis Reps for assistance (866) 706-1144.
How do I dispute a toll?
You can email your proof of payment with the chassis number and license plate number along with the invoice to [email protected].
How do I get my invoices?
Invoices are available on myMilestone on the Dashboard and also under the Billing + Payments tab. Also, please note that if the invoices are emailed to your company, please be sure to add [email protected] to your “whitelist” to ensure you receive your emailed invoice.
Information about a toll invoice
Please email [email protected] to receive more information regarding a toll invoice you received. Be sure to include the equipment number, invoice number and your question.
Update invoice email address
Please email [email protected] to update your email address for invoices.
I have a question about an invoice or rebill
To inquire about an invoice or rebill please contact your Account Manager. Your appointed Account Manager’s name and contact information are available at myMilestone.
How do I update my billing PO’s?
From myMilestone site, select Equipment Management, then Update Purchase Order to submit an update to your PO.
How do I request an invoice for lost, missing, wrecked or stolen equipment?
Please email a copy of the police report to [email protected] to obtain an invoice to pay off equipment that is lost, missing, wrecked, or stolen.
Returned equipment still on invoice
Please contact the branch where you picked up the trailer or email a copy of your inbound inspection to [email protected].
How do I update my billing information?
Please email [email protected] to update billing information.
Can I have my invoices split per trailer, or per location?
To request limited changes to your invoice, please email [email protected].
What is LDW (Loss Damage Waiver) ?
In the event of damage to, or loss of, a trailer enrolled in the Loss Damage Waiver (LDW) Program, an authorized representative of the lessee/customer MUST complete and submit the LDW form with 48 hours of the incident causing the damage to an enrolled trailer. To enroll in the LDW Program, please contact your Account Manager displayed on myMilestone. You can add LDW to your existing rental and lease trailers. Please note that LDW is only available for trailers currently.
Enroll in LDW
To enroll in the LDW Program, please contact your Account Manager displayed on myMilestone. You can add LDW to your existing rental and lease trailers. Please note that LDW is only available for trailers currently.
How do I file out an LDW Incident?
There are three key requirements when filing an incident report:
The LDW Incident Form must be completed within 48-hours of the incident. You can log in to myMilestone and complete the LDW Incident Form by choosing Report LDW Incident under Insurance + Claims tab. Please note that LDW is only available for trailers currently.
A police report is required. We understand that it may take time to receive this from your local authority, however a police report # is a good start for Milestone to review.
Upload photos of the damage.
How do I update insurance info?
Please email them to [email protected]. Your insurance certificate status will be updated and reflected at myMilestone.
What are your insurance requirements?
Where do I send my Updated Certificate of Insurance?
Please email updated certificates to [email protected]. Your insurance certificate status will be updated and reflected at myMilestone. To check your current insurance status, select Insurance Status under the Insurance + Claims tab.
When will the repairs on my LDW claim be completed?
A Milestone branch manager will establish contact with you about arranging repairs and will be the ongoing contact for repair progress and a completion timeframe. Please note that LDW is only available for trailers currently.
How or when do I pay my LDW deductible?
You will receive an invoice from Milestone for the LDW deductible amount, with payment remittance instructions. In case of total loss, receipt of your deductible payment will stop all rental and LDW charges for that trailer. If the trailer is being repaired, receipt of that payment will allow the release of the unit back into your operation. Please note that LDW is only available for trailers currently.
Can I get a copy of our signed LDW Addendum?
You may request a copy by sending your request to [email protected]. Please note that LDW is only available for trailers currently.
What is the status of my LDW Claim?
Once the Incident Report is submitted, a Milestone associate will contact the person who submitted the incident report with the next steps, or a request for more information if needed. If you need further information, please email [email protected]. Please note that LDW is only available for trailers currently.
My equipment needs service, how do I request it?
If it’s during business hours or non-emergency, please complete the Request Maintenance Form, located under the Equipment Management tab.
For afterhours emergencies and weekends, please call (866) 706-1144 for immediate help. Please note the charges may be billed to the customer depending on the assigned maintenance package.
[email protected] – Customer payment and account questions
[email protected] – Milestone equipment and customer support
[email protected] – Chassis & container sales and support
